What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX), Google Pay, Amazon Pay, and PayPal payments. The payment forms that we do not accept are personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

Are there any exchange rates involved in the transactions?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

How secure is my online order?
When doing your online purchase using your credit card, all of your information is entered into an SSL secure web page. Your information is then encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored and will never be on our servers.

How do I track my order?
All orders can be tracked on 17track.net until it arrives in your country and then can be tracked on the following:

  • United States orders can be tracked on USPS
  • Canada orders can be tracked on Canada Post
  • Australia orders can be tracked on Australia Post
  • United Kingdom orders can be tracked on United Kingdom Post

Can several discount codes be used in one order?
Unless stated otherwise, promotion and discount codes cannot be used in conjunction with other promotions and discounts.

What do I do if I'm missing items in my order?
Having our warehouses located in several locations, there are occasions where the products will arrive a couple of days apart from eachother. This includes bundles as well. If a week has gone by without getting your complete order or something is still missing, please contact us immediately. 

Is my order eligible for free shipping?
Free shipping can be applied to orders that meet the minimum amount required, excluding discounted, sale, and oversized/overweight products. Your order will be shipped using economy shipping.

Have a question?
Call us at 1 800 245 6506